Register your return
Notify us within 14 days after receiving your order. Use the form below and include your order number and the items you wish to return. A reason is optional.
UYKUMO CUSTOMER CARE
Returns, made clear.
Need to return your order? We’re here to guide you through it. Start with the details below, then register your return at the bottom of this page.
Register a return
14 daysTo notify us after delivery
24 hoursTo receive our return instructions
UnopenedProduct hygiene seal must be intact
UYKUMO
Your return, step by step
A little preparation helps us handle your return smoothly.
Check your inbox
We will email you within 24 hours with the return address and packing instructions. Please check your spam folder too. Contact us before sending your parcel so it reaches the correct address.
Pack and send
Keep the product’s hygiene packaging sealed and pack the items securely. Return postage and packaging costs are paid by the buyer for change-of-mind returns. Send the goods back within 14 days after notifying us.
Reply with your tracking
After posting your parcel, reply to the same email containing our return instructions. Include the carrier, tracking number and track-and-trace link. Keep your proof of postage until your return is complete.
CLEAN. SEALED. CARED FOR.
Hygiene comes first.
Mouth tape is worn directly over your lips, so keeping it clean matters. We do not accept change-of-mind returns once the sealed product hygiene packaging has been opened or its seal has been broken, even if the strips have not been used.
Opening the outer delivery box does not count as opening the product’s hygiene seal. Keep the mouth tape unused, clean and in its original sealed product packaging if you may wish to return it.
Return costs & refunds
The buyer pays return shipping for a change-of-mind return. We do not provide a free return label. We recommend tracked postage so you can follow the parcel and share proof of dispatch.
For an eligible withdrawal, we refund your payment to the original payment method within 14 days of your cancellation notice. We may withhold the refund until we receive the goods or you provide evidence that you have sent them back, whichever happens first. For a full-order withdrawal, standard outbound delivery charges are also refunded; any upgrade to a more expensive delivery service is not. Your bank may need additional processing time.
LET’S GET STARTED
Register your return
Tell us which order you would like to return. We will reply within 24 hours with the return address and next steps.
Please do not send your parcel to an address from the delivery label. Use the return address in our email.