Last updated: 22 September 2026
Shipping destinations
We ship to the destinations available for selection at checkout. Enter your delivery address during checkout to confirm that we can accept an order for your location. If your country or address cannot be selected, please contact us before placing an order.
Shipping costs
Shipping is free on all orders to supported destinations, with no minimum order value. Your shipping method and total payable amount are shown at checkout before you place your order. Free shipping does not necessarily include customs duties or import taxes; please see the section below.
Order processing and delivery times
We begin preparing your order after it has been accepted and payment has been confirmed. Processing time is the time needed to prepare an order before it is handed to a delivery partner; transit time starts after dispatch. Both can vary with the destination, order volume, product availability, customs clearance and circumstances affecting the carrier.
We do not currently publish a fixed processing time or a guaranteed number of delivery days. If an estimated delivery date is provided at checkout or in your order communications, it is an estimate unless we expressly confirm it as a guaranteed date. If you need your order by a particular date, please contact us before ordering so we can tell you what is possible.
If we cannot dispatch or deliver your order as expected, we will contact you using the details provided at checkout and work with you on an appropriate solution. Your rights under applicable consumer law remain unaffected.
Order confirmation and tracking
After placing your order, you should receive an order confirmation at the email address entered during checkout. When your parcel is dispatched, we will send a shipping update. If tracking is available for your shipment, the update will include a tracking link or number. Carrier tracking may take some time to show its first scan.
If you have not received an expected email, please check your spam folder and then contact us with the email address used at checkout and your order number.
International orders, duties and taxes
International shipments may be checked by customs and may be subject to import duties, taxes or handling charges imposed in the destination country. Any amounts collected by UYKUMO at checkout will be shown before you pay. Additional charges that are not collected at checkout may be requested by local authorities or the delivery partner. These charges are separate from our free shipping offer.
Import rules differ by destination. If you are unsure whether extra charges could apply to your order, please ask us before placing it.
Delivery address and changes
Please check your name, address, postal code, phone number and email address carefully at checkout. If you notice an error after ordering, contact us as soon as possible and include your order number and the correct details. We will try to update the order before dispatch, but changes may no longer be possible once it has been handed to the delivery partner.
If a parcel cannot be delivered because the address is incomplete or the delivery partner cannot reach the recipient, contact us. We will review the tracking information and explain the available next steps. Any redelivery or return charges, if applicable, will be explained before we ask you to pay them.
Delayed, missing, damaged or incorrect deliveries
If the tracking information has stopped updating, a parcel is marked delivered but you cannot find it, or an item arrives damaged or incorrect, please contact UYKUMO customer care. Include your order number, the email address used at checkout and a short description of the issue. For damage or an incorrect item, photographs of the parcel and contents will help us investigate.
We will check the order and, where relevant, follow up with the delivery partner. We will then explain the available solution. Please do not discard damaged packaging until we have had a chance to review the issue.
Returns and cancellations
For information about returns, refunds and how to start a return request, please read our Refund Policy. If you want to cancel or change an order before dispatch, contact us promptly; we will let you know what is still possible.
Contact UYKUMO
For questions about shipping or an existing order, use our contact form. Please include your order number when you have one. Our team aims to respond within 24 hours.